This article doesn’t address fully enough that ASUS used the tiny blemishes as excuses to disqualify the repairs as being out of warranty.
Or that, with no explanation, they were used to classify the LCD as also being in need of replacement.
The explanation came when GN pressed them: fixing the blemishes meant switching out cases, and switching out cases meant switching LCDs. They actually put that ‘explanation’ in writing.
Wasn’t it in for stick replacement? Why do they need to fix a microscopic blemish that has nothing to do with the repair?
Asus seems to be apologetic lately but shit keeps pilling up.
“we’re sorry (that you noticed)”
“We’re gonna keep doing it, but feeling really bad about it all the way to the bank”
This is exactly what happened with the motherboard fiasco last time. Spoiler, nothing changed.
Intel NUCs go to Asus for repair now. I had to send one in after it died.
- The device was not listing as valid serial numbers and such so had to go to support and have them manually create the RMA case after they couldn’t do it
- the initial RMA emails were instructions with different instructions in the email, PDF, and a webpage. It was the most difficult one I had to follow yet.
- they didn’t send me a delivery slip until Monday evening, RMA started on Thursday evening. Support person didn’t explain that it would take multiple business days. Funny enough my device was already there before I got the prepaid one.
- they couldn’t find it for 4 weeks, I had to call in like 4 or 5 times for them to finally find it
Everything makes sense now.
Guessing Intel contracted out their warranty to Asus, who were willing to do it for the least $$ (since Asus probably knows their administration of the program wouldn’t cost much with all their denials)?
Intel sold the entire NUC brand to them and I think a stipulation of the deal was they inherit the manufacturer warranty of the brand for Intel’s models too.
Ah, okay. I appreciate the fact check.
I haven’t trusted Asus as a brand for several years already, nice reminder to keep on avoiding any of their products for the foreseeable future.
I am still sad that EVGA stopped producing Nvidia GPus as they were my go to for a long time.
That was my first thought too
Pffffffffffff…believe it when people start reporting not being fucked and fleeced
I need to build a new pc soon. Mine is currently 10 years old and it’s showing its age. I just don’t know what motherboard manufacturer to go with! I’m currently using an asus mobo that has been great and solid for a decade, but… I want to support a good company.
Had no problems with MSI
Under no circumstances should one go with MSI.
I’d take a gamble with asus than the shit msi put us through.
As far as I know they’re all bad in one way or another. Gigabyte allegedly has decent support, but from my anecdotal evidence you’re also more likely to need it. I’ve always bought Asus mobos and never had an issue with them. But I know it will not be a fun experience when it eventually happens.
I stick to their high or middle end products though, imo their budget stuff is unreliable af (and the high end is bloated with useless features to inflate prices. But sometimes you can get a good deal on them).
it’s now going to revise its prices for repairs outside of warranty
That seems to ignore the other issues surrounding it
Just like in the Gamer’s Nexus video. At least they’re consistent
I’m glad I went with the steam deck
“We deeply apologize that our corporate methods were exposed this efficiently.” -Asus
The real problems is that there is no good alternative. Msi, gigabyte etc will all do the same. EVGAs customer support was great. But there producing less and less products.
Msi and gigabyte have been doing that for ages. They are cheap for a reason
So what’s a good brand? Asus was pretty much always the most expensive…
The model should be Apple: yes, they’re expensive, but they’re also no-questions-asked. As long as your AppleCare is still valid:
- Laptop stopped working? Just send it in for repair or come into the store, you get a new one.
- Apple pencil won’t charge? We’ll send you a new one, send the us the old one back in a prepaid shipping container.
- Screen cracked on your iPhone? Here’s the schedule of repair costs, we’ll send you a new one.
- Dog chewed your airpod? Nominal fee for replacement and we’ll send you a new one first.
The problem is that Apple has the up-front margin to support this kind of thing. Asus et al don’t.
How’s game support on Apple nowadays?
Its ok if you install Linux.
It kinda depends on the hardware. For power supplies, Corsair and Cooler Master are good picks, provided you’re not going for the lowest end. Graphics card would probably be Zotac, XFX, maybe Inno3D.
If we’re talking whole devices (like a handheld gaming device) your options become very limited
They’re
Thank you for the correction. Im sure everyone who read my comment was super confused thinking a place was making products…
Wait, no. It didn’t add anything, and people are smart enough to understand the context.
Is it because of the gamers nexus video?
Yes.
Huh. I had a Predator monitor that had mysterious “liquid damage” when it stopped working. I’m wondering if I should try again.
Just send it in, ask for evidence for denial then send your communications and theirs to your state department so ASUS can be fined and it goes on the record. Eventually they will be threatened with heavy fines and trade restrictions if they keep comitting fraud.
The problem is that you’re charged for packaging, and the monitor is not exactly cheap.
