Working in food sucks in general. I would know I’ve been doing it for almost 14 years now. You drive to the store. You enter the store. You order your food. If there are any complications with your order you’re told right then and there.

But I’ll never forget the day my job introduced mobile ordering. It immediately made everything worse in almost every way. Customers ordering shit we ran out of, shit we no longer offer, setting the pickup time 5 minutes after placing the order then getting mad when it’s not done on time. All this while we can’t communicate with the customer at all until they arrive to find the order incomplete because we couldn’t contact them to figure out what they wanted to do.

Then door dash became a thing and all those exact problems became even worse. It slows down the entire store to the point of disrupting the customers who came in to order.

Why the fuck would you go through a third party system to obtain food when you can just go get the fucking food

Basically if you use mobile ordering or a delivery service you’re a big part of why food service has done nothing but get harder and more frustrating. And I do hold it against you.

Edit: I don’t think lemmy understands how unpopularopinion is supposed to work…

Edit 2: Considering how many people clearly disagree with me and seeing how few upvotes this post has gotten, lemmy clearly has no idea how unpopularopinion works.

Glad to know the Reddit custom of ignoring that still lives on.

  • railsdev@programming.dev
    51·
    10 months ago

    Being a former fast food worker I can’t stand when I go into some store and they’re telling me to wait because they’ve got orders in drive-thru. When I worked in these restaurants I was always told that you immediately take care of dine-in customers.

    I think a huge part of the problem is intentionally understaffing restaurants. When I was a manager at Burger King I was expected to run drive-thru and front counter on my own so that that employees could focus on closing duties. How are you supposed to run a shift when you’re too busy running around doing everything your store manager refused to schedule for?

    I don’t go to Burger King often but when I do, I see the exact same thing. Customers inside are pissed off, there’s always one person running the entire front (one time it was a kid that looked about 16 years old) and the place is just backed up like crazy.

    • ThatWeirdGuy1001@lemmy.worldOP
      32·
      10 months ago

      I think a huge part of the problem is intentionally understaffing restaurants.

      This is the real answer here. The pandemic showed food/retail industries that they can get by with a skeleton crew and still make profits. Oh? What’s that? Our employees are suffering levels of burnout at an unprecedented level? Fuck em we’re still making money.

      Add to that customers getting pissed at a store for being short staffed and taking it out on the overworked employees instead of standing in solidarity and having some common fuckin decency