DoorDash now warns you that your food might get cold if you don’t tip::The app-based delivery service is alerting customers that drivers may not take their order in a timely manner if there is no tip included upfront.
DoorDash now warns you that your food might get cold if you don’t tip::The app-based delivery service is alerting customers that drivers may not take their order in a timely manner if there is no tip included upfront.
Go to the order in your account, scroll to the bottom and click “Need Help?”. It will give you a dialogue to go through. I do not know how much time it gives you on that system to report something, but I don’t know how you aren’t getting a response. I never have trouble getting things fixed as a customer.
I did that. There were no options, just a dialogue saying they had refunded me a couple dollars for a price mismatch. But no button to report an issue on the app or web, no chat, no email or phone number. Just a Contact Us form that I filled out and submitted with all the information nearly a month ago, and no one from GrubHub has reached out. I finally just did a chargeback a couple days ago.
Well, if you ever do business with them again and run into an issue, here’s the support number I call: 1 (877) 585-7878
Works for both drivers and customers.