My understanding is the support staff for these companies are in Europe and may not offer the same response times 24/7 as they may reduced staff outside European Business Hours.
Can any customer of Contabo or Hetzner residing in the United States comment on what the ticket response times are on average during business hours in the United States and if you know whether or not there is a difference between daytime and late night when it’s business hours in Europe?
Also wondering if in general one has better support in general over the other, as in, will go the extra mile to check into something for you.
Depends on the support case you got. If it’s technical you have basically 24/7. I am in Germany but had once a hard drive failure in a server at 1am contacted technical support and it took about 30 minutes overall and the new drive was resilvering and the server back online. Takes a bit as the NOC needs to go to the data center and so on.