Crunchyroll

  1. Read the article on account deletion.
  2. Submit a support ticket.
  3. Get response: pLeASE Be awaRE cRuNChyRoll CustoMEr SUPPorT no lONGEr diReCTLY handleS CUstOmEr Data reQUests FoR gDpR, CCPa, aNd lgPd.
  4. Remind yourself that your ticket wasn’t entirely useless. They gave you links to multiple forms to delete your account depending on the jurisdiction.
  5. Navigate to “CCPA Request Form” if you live in California. “All Other Requests” if you live outside of California.
  6. Select the appropriate form based on whether you live in the “European Union and the United Kingdom,” “Brazil,” or “United States, non-California” region. If you live outside of these regions, send an email to the listed email address. I go with the “European Union and the United Kingdom” region.
  7. Indicate that you are a customer.
  8. Specify that you want to make a data erasure request.
  9. Click on “Crunchyroll, Crunchyroll Games” among the options, disregarding the other unrelated services.
  10. Provide your first and last name, email address, and country of residence.
  11. If you receive an email stating they couldn’t find your Crunchyroll Games account, respond that you don’t possess a Crunchyroll Games account.
  12. Sign an account deletion contract with the blood of your newborn.
  13. Support may delete your account, they didn’t delete my account yet.

Piracy

Account? What is account? Can you eat account? Is account an instrument?

    • PipedLinkBot@feddit.rocksB
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      10 months ago

      Here is an alternative Piped link(s):

      Sail!

      Piped is a privacy-respecting open-source alternative frontend to YouTube.

      I’m open-source; check me out at GitHub.

  • notepass@feddit.de
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    10 months ago

    If a website has a German version, try using that. By law every web page here must have an (pretty much) directly findable button to cancel your account. Even when you are logged out. It normally is positioned in the footer of the page. Search for “kündigen” on the page and fill in the form.

    Note that not all pages still do this. But normally even just threatening to sue should add it, as they really wouldn’t be able to go against this in court. Tho crunchyroll does not seem to have this. Maybe I should create an account and do some trolling.

    Or just use GDPR and write a cancellation mail. I am pretty sure in most countries they need to accept it. Do not forget to add a deadline of a few business days.

    • Fedora@lemmy.haigner.meOP
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      10 months ago

      This is about account deletion, not cancellation. But cancellation is also a fun topic in its own right. I don’t know about Germany, but cancellations are a solved problem here in Austria, even accounting for shady business practices. 3rd-party services exist that fully automate the cancellation process for most cases. They email the company, send another reminder email, store the email server response as evidence for court, and submit a complaint to the responsible Schlichtungsstelle, which then light a fire under their ass to cancel your service. If they’re retarded enough to not cancel your service, then you can always take them to court with the stored evidence.

  • CJOtheReal@ani.social
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    10 months ago

    My piracy website has literally a link that when you click it you purge your account and its prohibited to put that link in the chat…

    And yes there are accounts but they are just for keeping track and the chat + some other social features

    Btw just send Crunchy roll a GDPR data removal request. They are legally required to remove all your data then.

  • meseek #2982@lemmy.ca
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    10 months ago

    I really wish government would crack down on this. Every regulatory entity should be on this because it’s nearly impossible to actually get your data deleted. Let alone even send a request without hurdle or hassle.

    And everyone is like ya no this is all fine privacy buy iPhone… *flips water bottle

  • Crotaro@beehaw.org
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    10 months ago

    Even though I agree that the piracy-route is easier and more comfortable, it’s good that account deletion isn’t as straightforward as a single button on the account page, without further verification. I certainly wouldn’t like to lose my Steam library just because my Steam account details were leaked once. A second and maybe even third separate step being necessary is smart for anything that involves a substantial amount of money.

  • Tyfud@lemmy.one
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    10 months ago

    Their account deletion policy aside, Crunchyroll is like one of the last remaining bastions of solid streaming for a very reasonable price that hasn’t increased in many years.

    There’s plenty of streaming services to cancel and switch to piracy on legitimately, I don’t personally believe Crunchyroll to be one of them.

    • Sabata11792@kbin.social
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      10 months ago

      I dumped them when they asked me to turn off my ad blocker after paying. Not to mention the drama with censoring dubs enough to change plot elements.

      • Tyfud@lemmy.one
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        10 months ago

        Yeah, admittedly, those two things are annoying.

        I haven’t personally experienced the adblocker thing though, I suspect it’s not intentional, but I’m purely speculating there.

        The censoring thing I have run into, and it is very irritating, so I’m with you on that.

    • Machindo@lemmy.ml
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      10 months ago

      One small blessing of them being so technically incompetent is that there is no DRM, so you can just use yt-dlp to download whatever show you want to keep. It’s just a small pain to do because you need to download your login cookie to pass to yt-dlp.

    • Chronographs@lemmy.zip
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      10 months ago

      Until they can provide a better product than the people doing it for free I’ll stick to the fansubs

  • AnonTwo@kbin.social
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    10 months ago

    Some piracy sites do have accounts, just mostly small-scale.

    Most of this complaint really doesn’t have to do with piracy…I mean a lot of account sites don’t even have anything to pirate.

    • Fedora@lemmy.haigner.meOP
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      10 months ago

      Most piracy websites don’t need accounts to pirate content. You don’t need to delete accounts if you don’t need accounts. Therefore, account deletion is a zero step process for the average pirate, compared to Crunchyroll’s eye-watering 13 steps. So yeah, I think this is related to piracy.

      • AnonTwo@kbin.social
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        10 months ago

        Not really, it’s more internet in general. And if we look at social media, they have accounts as frustrating as crunchyroll to fully delete but without anything to pirate.

        Like it’s a fair complaint but, to be fair

        If you’re trying to delete your account you’re already going to a different provider (in this case, piracy), so it’s not like you would’ve happily come back to Crunchyroll just because they let you delete your account easier.

  • Artyn@lemmy.ml
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    10 months ago

    Ironically Crunchyroll actually started off as a illegal for profit pirated-video site

  • calmluck9349@infosec.pub
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    10 months ago

    Partly cause I’m too lazy to go find my wallet and party because of these things I use virtual cards like privacy.com. I did for crunchy roll and I’m pretty sure Icanceled by killing the card