I’m looking for a very simple ticketing app to self host, first to put in use my new small home lab. My family often has me as the IT guy and want a lot of stuff from me so I’d like to host a simple ticketing system such as uvdesk or glpi, self hostel, lightweight and preferably dockerised.

Do anyone knows if something like that exist ? or is uvdesk the most simple ticketing app out there ?

  • t0ms88@alien.topBEnglish
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    10 months ago

    I’ve tried a few self hosted options for this, the best so far was Zammad (can host via docker)

    That being said I’m also using the free version of Atlassian Jira & Confluence. The free Jira allows multiple projects and then you can use kanban or whatever type of flow. That’s to be honest maybe the easier to manage as the mobile app is pretty good and it’s easy to setup vs Zammad which took a little bit of tinkering.

    There is another one I cant recall the name of now, when it comes to me il add it here but it was probably too basic to be very useful.

    • lolozen@alien.topOPBEnglish
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      10 months ago

      I saw that but it doesn’t have any docker, that a bit of a turn down.

  • scriiby@alien.topBEnglish
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    10 months ago

    Sorry dad I told you don’t call me, open a ticket or I won’t give you support

  • iamabdullah@alien.topBEnglish
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    10 months ago

    Why are you trying to implement a ticket system for your family… this is absolutely overkill and silly. Stop.

  • boli99@alien.topBEnglish
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    10 months ago

    families wont work like that

    families want to stand in front of you, or phone you, and tell you the problems to your face, really really slowly, while constantly saying ‘um’ and ‘er’ and occasionally using inappropriate tech words because they saw them on tv on CSI last night.

    careful when trying to get family do do stuff like this… you’ll end up in a situation where you ask your partner if you can go have some happy-go-bed-sexy-time and they’ll ask you if you put in a ticket for it yet.

  • Old-Knitterhemd@alien.topBEnglish
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    10 months ago

    How bad is your infrastructure/how stupid are your users, that you would need a ticketing system.

    I do not get it.

  • DundasKev@alien.topBEnglish
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    10 months ago

    I use Trello, which isn’t at all self hosted but it’s free and ready to go.

    • lolozen@alien.topOPBEnglish
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      10 months ago

      Yes but it’s not a ticketing system, more of a workaround and I want something I can host and manage, easy for my family to use, filling a form and I don’t want to have my all famille to have to create an account

  • JzJad12@alien.topBEnglish
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    10 months ago

    I have used zammad for basically the same thing, looks nice and it’s simple.

  • zeronight_@alien.topBEnglish
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    10 months ago

    Do not do this, you’ll seem like an ass who is trying to avoid helping people. Keep a notebook with your families requests as they share them.

    Additionally most family IT questions require you sit with them and teach them how to solve the problem or fix it right that minute. So I don’t see how tickets would help you.