I’ve never had to deal with it, but I’m not surprised that t’s a pain. Large IT projects seem unfortunately likely to just get to the point of barely usable and then not progress much from there.

It’s not just government projects either - I have the misfortune of having to deal with work orders through a system owned by a company which definitely has enough money to make something better but using it (particularly the mobile app) makes you question the sanity of whoever approved it for release.