Im guessing the PGMOL didn’t hand over the audio and studio camera recordings like LFC wanted.
EDIT:
That such failings have already been categorised as “significant human error” is also unacceptable.
LFC are saying its BS that you have released an excuse before you have conducted an investigation.
The whole point of football is to score a goal.
If a perfectly good goal isnt allowed then something is very wrong and not fit for purpose.