Never buy anything used without first purchase receipt
That’s a pretty unfeasible request. Sure, maybe big resalers might keep something like that, but the average consumer? I keep my receipts for maybe a year on big purchases unless there’s something like a warranty I need it for. And I get the feeling that’s already more than most folks would do.
If you are insisting on a first purchase receipt before buying something used, you are essentially saying you’ll almost never buy something used. The odds someone would even still have it, let alone go through the hassle of providing it to you, are extremely low. Why would they do that when they could just sell to a less difficult customer who doesn’t care?
When you purchase something on the steam store you get an email with the recipe. If your email client is somewhat decent you should be able to find it in a couple of seconds.
A digital receipt is pointless as they can be faked very easily. Each steam deck would need to come with an NFT or something.
Not getting OEM repairs on used products period isn’t mind blowing, ignoring that it’s stolen.
I disagree, used products should get the OEM warranty just the same. The unit is the same age regardless.
Theft is the big issue here. Steam should have the ability to blacklist units just the same as cellphones, but at the same time, buyers need to have the ability to check for theft at the time of purchase via serial number.
Why? But regardless, the product was beyond warranty, and not getting warranty service on a stolen device is normal.
Steam having the ability to blacklist devices massively compromises their value. The completely open nature of the device is a big part of what they advertised and how they sold it.
You poor Americans. Product isn’t even 2 years out of release and you accept that as a decent lifespan for an electronic device like this.
Likewise warranties exist to guarantee the quality of product, there’s no reason the company should be absolved from that simply because the user has changed.
This is idiotic.
The life span of the device is perfectly fine. There is no reason for or benefit to sending the device back to whatever random third party Valve wants to hire for service.
It’s fucking stolen. There is no warranty.
Being stolen is a seperate beast.
You said “ But regardless, the product was beyond warranty” it wouldn’t be if you had proper consumer protections.
Our consumer protections are perfectly fine.
The idea that buying a product obligates the company to service it until the end of time is deranged. The life span of any product is heavily dependent on how a user cares for it. Cars with a 5-10 year warranty will easily last 25 years if used reasonably, and easily die in less than their warranty length if you abuse them. If you required a 25 year warranty on cars because that’s how long they should last, the only outcome is that people who take care of their cars would have to pay more to subsidize idiots who break them.
Every other product is identical. It’s not a coincidence that consumer electronics cost more in every country with “better consumer protection laws”, even accounting for your ridiculous tax rates. It’s because everyone is forced to pay extra, up front, to offset the costs of the people who aren’t willing to take proper care of their devices. That’s not better or better “value” to anyone.
Our consumer protections are fetid rotting meat, my guy, what the fuck are you smoking
